With Customer Focus an integral pillar of the Astrapak Group’s core values, the pressure is on to meet and exceed the customer’s expectations. It is therefore undeniably a “job well done” when several customers acknowledge outstanding service from our team.
It is for this reason that Astrapak congratulates Prabashni Moodley, Customer Relations Manager at Pak2000, on her remarkable efforts to support improving the performance of the team by placing the primary focus on utilising the correct channels of customer communication and ensuring that customers are top-of-mind at all times.
Although being part of the Astrapak family for nine years, Moodley initially took care of customer relations at Thermopac for eight years, before making the move to Pak2000 in June 2015, Astrapak’s innovative petrochemical packaging manufacturer and part of the Astramoulding division.
Moodley said: “Pak2000 was in a challenging position in terms of communication with customers. With customer focus at the forefront of everything that we do in the Astrapak Group, it was critical that they be the first informed immediately of any news relating to their projects and orders, whether positive news or not.”
Joining a new business was not without its trials but Moodley showed her adaptability and tenacity by quickly adapting to the different market sectors. “The principles were the same; I just had to learn the intricacies of packaging for automotive lubricants versus packaging for food. My aim was to introduce the principles I had inherited and implemented in my previous position into my new Team.”
Taking great pride in her work and approaching each daily task in her stride, Moodley has delivered results beyond expectation. Having received loads of rave reviews from delighted customers, Pak2000’s shining star is a sterling example of how Astrapak expects their team to live their core values.
Astrapak’s Automotive Marketing Executive, Alessandro Baglione, says that Moodley joined the Pak2000 team at the right time and was a crucial part of improving the reputation of the business.
“Prabashni filled a massive gap at Pak2000,” he said. “Where we needed to improve in customer communication, she has now helped the team achieve a complete turnaround and the customers are acknowledging the changes in our approach. In addition, management have embraced the responsibility to focus on and improve customer communication throughout the supply chain process at Pak2000.”
Baglione emphasised that hard work pays off and was extremely proud to have Prabashni as part of Pak2000’s valuable team!