Having the savvy to notice that a staff member is being under utilised in their employment is a great benefit to a company. Following this up by investing in those staff members bears fruitful reward in seeing them develop and grow into their new positions. At Astrapak, Lungi Sibiya is one such employee.
Ms Sibiya joined Astrapak Head Office in 2014 as a general worker, competently keeping the offices clean and tidy and always welcoming management, senior staff and visiting guests with her warm smile and hospitality.
For the regular visitors to the office, Ms Sibiya would anticipate your preference for tea or coffee, and would know just how you favoured your beverage.
In September 2016, Personal Assistant Michelle Bell approached Ms Sibiya and enquired about whether she would like to be a receptionist. She was excited at the prospect but was apprehensive, as she felt that she did not have suitable experience.
Astrapak invested in Ms Sibiya by sending her on two training courses in November and December, where she learned how to use a computer and discovered the basic operation of the Microsoft Office package, as well as how to write emails, operate the switchboard and answer the phone courteously.
“I haven’t experienced any problems with the people here at Astrapak,” said Ms Sibiya. “Everyone is so nice and friendly and I always feel welcome here. I started as a receptionist in January and so far it is going well. Everyone is so helpful and I really appreciate it.”
Astrapak CEO, Robin Moore, said: “Lungi is highly presentable and a great personality – she communicates well and is very helpful. It is great to see her develop into her new role as receptionist. She is very diligent and keen to learn. In summary, she is doing a great job.”
Prior to joining Astrapak, Ms Sibiya worked in the kitchen at KFC and also worked in payroll as a data capturer, loading employee files for a security company. She has three children – two boys aged 11 and 10, and a three-year-old daughter.
We all wish Lungi the very best in her new position.