The relationship between customers and suppliers has long since been the cause of many discussions all over the world. And it remains to be said that without your customer a business is doomed to fail. To have a customer is one achievement but to establish a partnership relationship with your customer takes passion and commitment from both sides.
At Astrapak the discussions around customer relations, the value of customers and the passion to give our customers the ultimate level of service is a daily event. These discussions happen at every level in the business and not just internally, but with great time spent face to face with our customers.
When we work on design and technological solutions we make it our business to ensure that customers get not just what they were expecting, but wherever possible we find additional value to add to their final product. We find a place in the decision where the customer is totally comfortable and trusts that we will deliver. It is this that builds integrity within our customer partnerships.
Once the designs and concepts have been approved, our professional supply chain team go to work to find the finest quality in raw materials and to ensure that the supply of such material is on hand just in time.
At Astrapak quality is so critical that we have dedicated teams in place not only upholding the international standards we have already been awarded and accredited with, but these same teams are intricately involved in ensuring that the final product reaches the point of dispatch and delivery at the level of quality that was promised.
As soon as the raw materials hit the production floor, regardless of which of our factories are involved, our customers are assured of the finest attention to detail. Attention to meeting the deadline for delivery and the quality of production all form part of this great promise we have of ensuring our partnership grows from strength to strength.
As we remain human and there may well be times when things possibly don’t turn out exactly as expected, for what whatever reason, Astrapak ensures that matters are attended to immediately and that a solution is found that suits the situation and focuses on satisfying our customer again as part of our pledge to service recovery.
As an Astrapak customer and partner we commit to making the experience you have with us as seamless as possible leaving you with the peace of mind that what you came for is what you leave with and more.
Greg Till, Executive – Sales and Marketing, says that without our customers we are simply a manufacturer. “It is our customers that make us a holistic business and we recognise that without the partnerships we have with them we are just another supplier.”
Till said, “We are constantly seeking new and meaningful ways of servicing our customers needs and keeping abreast of what they expect. This is the essence of staying ahead.”